In order to truly realize the purpose of "serving users, responsible for users and satisfying users", we make the following commitments to customers for the quality and service of products:
A, I companies to ensure that all the links of the production will be implemented strictly in accordance with the ISO9001 quality assurance system, no matter in product design, manufacturing, product inspection process will be closely linked with user, the owner, feedback information, and welcome users and owners come to me at any time to visit our company.
Second, as the key project of form a complete set of equipment and products, guarantee delivery in accordance with the contract requirements, technical service is needed, will send professional service staff to participate in unpacking acceptance and guide installation, commissioning, until the normal operation of equipment.
3. Guarantee to provide users with excellent pre-sales, sales and after-sales service, and provide users with comprehensive information about the product's performance and usage, and provide relevant information.It is an obligation to invite the demander to participate in the technical design review of the supplier when necessary.
4. Conduct business training on equipment installation, debugging, use and maintenance technology according to user requirements.Quality tracking and user access to key users, timely improving product performance and improving product quality according to user requirements.
5. The equipment (product) shall run for 12 months as the warranty period, and the quality problem of the warranty period shall be responsible for the quality of the product, and the product shall be carried out "three packages" (repair, replacement and refund).
6. Exceed the "three guarantees" period of products, guarantee to provide maintenance accessories and do the maintenance service according to the user's requirements.For the accessories and vulnerable parts of the products are offered at the factory price.
7. After receiving the information about the quality problem, the user shall reply within 2 hours or send the service personnel to the site as soon as possible, so that the user is not satisfied and the service will not stop.
